Terms and Conditions – espressohousebh.com

Terms & Conditions

Last updated: June 17, 2025

1. Introduction

Welcome to Espresso House Bahrain . By using our website https://espressohousebh.com and any related services (including online orders, merchandise sales, loyalty programs), you agree to these Terms & Conditions (“Terms”). If you don’t agree, please discontinue use.

2. User Responsibilities

Eligibility: Users must be of legal age in Bahrain (18+), or have parental consent.
Account Accuracy: You agree to provide accurate, complete, and current information upon registration, and to update it promptly.
Acceptable Use: No unlawful activities, fraudulent behavior, misuse of content, or interference with system operations.

3. Products and Services

Menu & Availability: Products (coffee, food, merchandise) are subject to change and availability. Prices are displayed on the site or app in Bahraini Dinar (BHD).
Order Confirmation: Placing an order forms a binding agreement. We reserve the right to refuse or cancel orders.
Allergen Info: We handle allergen-containing items. Please refer to our Allergen Guide and contact us for detailed inquiries.

4. Payment & Billing

Payments are processed online in BHD at checkout, via accepted methods (e.g., credit/debit cards).
You authorize us to charge the stated price (including VAT).
In case of billing errors or fraudulent charges, contact us immediately to resolve the issue.

5. Shipping, Pick-Up, Returns & Refunds

Pick-Up Orders: You may pick up at selected locations. Orders not picked up are non-refundable unless we cancel.
Delivery (if applicable): Delivery fees apply as stated at checkout.
Returns & Refunds: Food and beverage items are non-refundable unless defective. Merchandise may be returned within 14 days (unused, original packaging) per our Return Policy.
Faulty or Incorrect Items: Report within 48 hours. We’ll offer a replacement, refund, or voucher.

6. Loyalty Program (“Fika Club”)

Membership is free. You earn points on eligible purchases, redeemable for rewards.
Points may expire; details are available in the app.
Offers are personalized and time-limited; unused offers cannot be retroactively claimed.
We may share occasional updates via email or app notifications (opt-out available).

7. Intellectual Property

All website content—logos, designs, text, images—is owned or licensed by us and protected by copyright, trademark, and other IP laws.
You may use content for personal, non-commercial purposes only. Unauthorized use is prohibited.

8. Privacy & Data Handling

Our handling of personal data is described in the Privacy Policy (link).
We collect data for order processing, loyalty tracking, legal compliance, and marketing (with opt-in).
We do not sell your personal data. We adhere to applicable data protection laws in Bahrain.

9. Limitation of Liability

We strive for accuracy but are not liable for errors in pricing, product descriptions, or availability.
We’re not responsible for indirect damages (loss of profit, reputation, etc.).
For defective or incorrect items, our liability is limited to the purchase price or value of a replacement, whichever is lower.

10. Termination & Suspension

We may suspend or terminate your access for breach of these Terms or misuse.
You can close your account at any time via your profile settings or by contacting us.

11. Changes to Terms

We may revise these Terms at any time. Updates will be posted with a “Last updated” date.
Continued use after updates indicates acceptance. If materially worsened, we’ll notify you 14 days in advance and allow account closure.

12. Governing Law & Dispute Resolution

Governed by the laws of the Kingdom of Bahrain.
Disputes will be handled first through informal negotiation. If unresolved within 30 days, they may be submitted to the competent Bahraini courts.